Terms & Conditions
Website and service terms
Effective and last updated: October 13, 2026.
Identity and contracting
This site is operated by 2MM Labs, LLC. It presents solutions and services, but browsing, choosing a plan or sending an inquiry does not itself constitute a purchase. Engagement requires an accepted proposal, service order or contract identifying scope, deliverables, exclusions, dates, responsibilities and charges. Specific accepted agreements prevail for that project; website updates do not automatically change historical contracts. Contact: hello@2mmlabs.com.
Pricing and scope
Prices are in USD and retain their stated basis: fixed, starting from, indicative or subject to quotation. Indicative figures are not final quotes. The proposal identifies the plan, applicable taxes where relevant and external costs before engagement. A solution’s components explain its composition and are not added again as separate charges. Publication errors will be clarified before the agreement is formalized.
Projects and Digital Presence
Digital Presence includes Branding $500, Social Media Pack $450 and a website option: Landing $1,200 (package $2,150), Professional Website $2,200 (combined $3,150, subject to confirmation), or Shopify $990/$1,290/$1,490 for up to 20/100/200 products (packages $1,940/$2,240/$2,440). Shopify tiers are not cumulative; custom design using an existing theme starts at an additional $600. The 30% deposit is received after proposal approval and contract signature; an initial invoice is issued and the project begins. The 70% balance is due seven calendar days after final approval, exclusively by email and version; neither silence nor use substitutes for that approval. Each contracted component includes three consolidated revision rounds; our own errors do not consume a round. Delivery includes 30 calendar days to report our own faults within the contracted scope, without limiting legal rights.
Sophia AI
Starter $800/month: one company/profile, 10 internal users and 1,000 monthly active contacts; one simultaneous campaign, two ad sets and six ads. Growth $1,200/month: up to three companies, with 10 users and 1,000 contacts shared in total; up to three simultaneous campaigns, six ad sets and 36 ads. Advance is customized and quoted individually, with no catalog minimum. Standard implementation and Respond.io are included; implementation takes 3–5 business days from the first payment, subject to access and materials. Meta media spend is separate; WhatsApp and specific costs follow the proposal. Add-ons require prior written agreement: $30/user per month starting with the eleventh user, $30/block of 100 contacts per month and $100/company per month. An additional company does not automatically add campaigns or capacity. Special integrations are quoted as a one-time payment, with additional maintenance only if expressly agreed. Two monthly reports are included: campaigns and leads/service.
Visibility and audits
Visibility Starter $500/month and Growth $800/month share technical SEO/AIO, roadmap audits and corrections, a monthly report and a closing report and audit. Growth adds one active Google Ads campaign and one simultaneous ChatGPT Ads campaign when available and enabled; advertising spend is separate. Additional campaigns are quoted individually, with no third public plan. The initial minimum term is six months, followed by month-to-month continuation. Implemented improvements remain after termination. Independent audits: Digital Presence $400; SEO + AIO $800; Meta Ads, SEO, Social Media or AI/LLM Readiness $400 each; Full Digital Audit $850 with its own scope. These are assessments without mandatory implementation or subscription. An included assessment is not duplicated, and uncontracted internal prospecting is not billed.
Content: limits and approval
The calendar is approved before production and final pieces are reviewed before scheduling. Prepayment covers preparation and the first cycle, without a second charge upon approval. The commercial source provides five calendar days from receipt of final pieces to approve or request adjustments: the cycle begins with express approval or, if validly incorporated into the contract following legal review, when that period ends without a response or adjustment request. This notice does not by itself activate implied acceptance or operational authorization for automatic publication. Renewals follow the anniversary of the first cycle. There is no minimum term. UGC is not part of the active offering; editing client videos, ads, community management, on-site sessions, branding, initial setup, influencers and third-party licenses are also excluded.
Cloud Workspace and maintenance
Microsoft Edition or Google Edition: Starter $995 for up to 5 users/5 computers; Growth $1,495 for up to 10 users/10 computers, one computer per user. 30% deposit and 70% on delivery. The client purchases licenses directly. Volume, files and scope are agreed in advance. Before migration, 2MM prepares, verifies and delivers a backup of the source on client storage, with an agreed rollback approach; this is not recurring backup or continuous custody. A 30-calendar-day review period does not postpone the balance; issues reported within that period remain pending until corrected, preserving rights regarding undetectable defects. The backup is not automatically deleted. Care $149/month for up to 5 users and Care Plus $249/month for up to 10 are optional, separate services after the included 30 days; they cover remote administration, permissions, adjustments and synchronization. Visits are separate at $100/hour. The client retains ownership and administrative access; on termination, 2MM removes its access without deleting data.
Other services and external costs
Branding from $500, Social Media Pack $450 per project and consulting $100/hour. Landing and Website in Digital Presence include the first year of Web Care: domain, hosting, backup, email, SSL, maintenance and three annual updates to existing elements; renewal is $350/year. DP Shopify includes the first year of Web Care Shopify: configuration and three minor annual design adjustments of up to one hour each, without accumulating hours for a redesign; renewal is $200/year. It excludes hosting, domain, Shopify subscription, apps and transaction fees. The included year begins with the initial invoice/activation. Renewal notice is provided 30 calendar days in advance, with payment due within seven calendar days of the invoice; automatic charging requires authorization. Third-party renewals are independent. New features and custom services require approved scope and pricing.
Subscriptions, combinations and changes
Sophia and Visibility begin their cycle with the first advance payment; Social Content has its own review and approval cycle; Care begins with the first maintenance payment. Due dates follow their anniversary, not a universal first-of-month cutoff. Projects are not converted into monthly payments. Discounts and combinations are agreed per client; new rates do not approve historical package benefits by simple recalculation. Each solution retains its duration, review, cancellation and nonpayment treatment. Changes to scope and capacity require written agreement, without automatic retroactive charges.
Cancellations and renewals
Sophia, Social Content and Care/Care Plus are monthly with no minimum; Visibility requires an initial six months and then continues monthly. Formal cancellation by email requires 15 calendar days before the applicable cycle ends; late notice requires one final prepaid monthly cycle, ending at its close without another penalty. Voluntary departure from Visibility before the minimum term requires a written bilateral agreement, without a fixed penalty or automatic acceleration of the remaining balance. Service is not interrupted merely upon receiving notice; Visibility campaigns are paused at effective closure. Specific contracts detail dates and channels and preserve remedies for breach.
Cooperation, materials and permitted use
The client provides agreed information, permissions, access and reviews and must hold rights to the materials and data supplied. Ownership, licensing and delivery of project files are defined in the contract. AI generation does not guarantee exclusivity or rights to third-party elements. This site’s content and trademarks belong to their respective owners. Unauthorized access, interference with systems, impersonation, malicious code and use of forms for spam are prohibited.
AI, platforms and results
AI-generated responses and content may contain errors and require appropriate review and human supervision. We do not guarantee leads, sales, rankings, AI mentions, followers, ad approval or returns. OpenAI, Respond.io, Meta, Google and Microsoft apply their own terms and may change features or availability. Mentioning them does not imply affiliation or corporate certification. Changes materially affecting contracted scope are handled according to the proposal and do not automatically authorize unexpected charges.
Privacy, liability and updates
Data processing is explained in our Privacy Policy and, for services, the applicable agreements. We strive to keep the site available, although interruptions or errors may occur. General information does not replace a specific assessment or specialized professional advice. Responsibilities are governed by agreements and applicable law; nothing here limits rights that cannot legally be excluded. We publish the update date and answer inquiries at hello@2mmlabs.com.
Social Content AI: Starter and Growth
Starter $159/month: 8 posts and 4 carousels, 12 originals, plus 3 repurposed Stories per week; no reels. Growth $229/month: 12 posts, 4 carousels and 4 AI reels, 20 originals, plus 5 repurposed Stories per week. Carousels have up to 5 slides including cover/closing; reels are 10–15 seconds with simple motion, logo and CTA. Plans include planning, captions, adaptation for Instagram and Facebook, Monday–Friday scheduling, a quarterly refresh and monthly reporting. One monthly round of minor adjustments; our own errors do not consume the round. Stories do not count as originals, and adapting the same original for two networks does not double the quota.
Nonpayment and closure
Sophia, Visibility, Social Content and Cloud Care: suspension seven calendar days after the due date and cancellation after more than 30 total calendar days from that same due date. Only Cloud Care stops accruing new monthly fees during suspension; overdue balances remain and client licenses are not deactivated. Web Care: invoices allow seven calendar days to pay, with suspension when overdue and cancellation after more than 30 total calendar days from issuance, not 37. These rules do not authorize deletion or forgive balances. Sophia allows requests to export available data before access is removed, according to actual capabilities, without guaranteed additional access.
Digital Presence cancellation
Specific conditions are incorporated into the contract and remain subject to legal review and mandatory rights. Within the first 48 hours after approval and deposit, with progress up to 70%, refund = 50% of the gross deposit minus actual original Stripe fees not returned, once only; no Stripe fee is added to payments without one. After 48 hours, once the project has started and progress is up to 70%, closure requires a signed mutual agreement: the deposit is retained, without refund or additional charges. With documented progress above 70%, even within the first 48 hours, the full price less payments made prevails, and 2MM must complete and deliver. Progress is evidenced by an accepted roadmap, not elapsed time alone. This does not apply to breach by 2MM. If 2MM cancels, it settles based on verified work, refunds unperformed work and delivers completed work covered by payments, without automatic retention or additional balance. The contract completes outstanding scenarios and the refund procedure; this site does not resolve them by inference.
Digital Presence refunds and files
Cards: the same processor and original payment method; cash/bank transfer: a documented bank transfer, never cash. The source provides seven business days from formalized cancellation and receipt of transfer details; the contract must specify timing for cards and issuance versus receipt, subject to the processor and bank. No surcharges are invented or fees duplicated. The delivery folder remains available during the relationship and for 30 calendar days from closure notice to download agreed assets; this does not direct deletion of legally retained records or expand rights or inventory. Transferable rights and agreed access are delivered after full payment, respecting third-party licenses.
Support and data
For services whose scope includes it, human support is available Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time, excluding federal holidays; initial response within one business day and resolution of our own issues within two business days. External dependencies are managed and communicated without guaranteeing their timelines. Tickets may be received 24 hours a day only through enabled channels, without continuous human support. Data and credentials are protected to deliver the service; in Cloud, detected incidents compromising data or access are promptly reported to the designated contact, without waiting for the ordinary support window.