01
Customer service
Responses based on your business information and rules.
← All solutionsSophia AI
More attention. Fewer missed opportunities.
Sophia AI helps connect customer conversations with your business information and processes. We define the right channels and flows for your operation.
Explore Sophia AI ↗
Designed for your businessOne solution.
One solution.
A clear direction.
02
Qualification
Conversations that help identify needs and intent.
03
Follow-up
Flows that keep opportunities organized and moving forward.
04
Initial setup
Standard implementation is included in the subscription, based on the agreed scope.
Experience applied to your business03 / Sophia AI
Conversations connected to your operations.
Sophia AI uses the latest model released by OpenAI, based on neural networks, to interpret inquiries and generate responses with business context. We configure its knowledge, instructions and human intervention points for each implementation.
Technology provides capability; our role is to give it direction: service consistent with your brand, clear goals and defined boundaries to support your customers.
From the first click.
To the next opportunity.
We connect customer acquisition with an operation ready to serve them: Meta Ads attracts, Respond.io organizes and Sophia AI engages.
- 01 / Attraction
Meta Ads
Facebook and Instagram ads that invite people to start a conversation on a supported channel.
- 02 / Connection
Respond.io
A shared inbox brings messages together so you can organize contacts, assign conversations and coordinate your team.
- 03 / Service
Sophia AI
Responds using your business knowledge, identifies needs and hands the conversation to a person when appropriate.
The flow is configured with ads that open conversations and connected channels. Campaign scope depends on the plan; advertising spend is paid separately.
The acquisition platformMeta Ads.
Meta Ads.
From your ad to a conversation.
Meta Ads is the advertising platform we use to manage Facebook and Instagram campaigns. In Ads Manager, we define objectives, audiences, budgets and creative assets, and review campaign performance.
With Sophia AI, we connect conversation-focused ads to your business channels. Inquiries reach Respond.io, where Sophia AI responds, identifies needs and helps customers take the next step with your team.
2MM LABS handles configuration, ads and optimization according to your plan. You set the advertising budget, which is paid separately to Meta.
The conversation platformRespond.io.
Respond.io.
All your messages.
One connected team.
Respond.io is the platform connecting your channels with Sophia AI. Your team can continue conversations, review context and follow up in one shared space.
We configure workflows, assignment rules and human intervention around the way your business works.
Where your customers are
Channels we can connect.
We select the channels your business needs and integrate them into a consistent service experience.
Facebook Messenger
Your page’s conversations
Instagram
Direct messages
Web Chat
Chat on your website
WhatsApp
WhatsApp Business Platform
TikTok
Business Messaging · Beta
Telegram
Your business bot
LINE
Official account
Viber
Business bot
WeChat
Official account
Email
Gmail, Google Workspace, Outlook, Microsoft 365, Yahoo and IMAP/SMTP
SMS
Twilio, MessageBird or Vonage
Custom channel
Integrations through APIs and webhooks
We can also evaluate voice channels
Respond.io offers WhatsApp Business Calling, Facebook Messenger calls and VoIP. We evaluate their availability and fit within your solution’s scope with you.
Sophia AI is a complete solution: the Respond.io platform is included in your plan, and 2MM LABS handles its subscription, payment and management. You pay for your Sophia AI plan and your Meta Ads advertising spend. We configure the agreed channels and support your operation.
The technology behind the conversationsOpenAI, ChatGPT
OpenAI, ChatGPT
and large language models.
OpenAI is an artificial intelligence research and development company and the creator of ChatGPT. ChatGPT is a conversational application; LLMs are large language models that interpret and generate text based on context.
Sophia AI is our implementation solution for businesses. It integrates these capabilities with each company’s information and processes, keeping its intelligence engine updated with the latest OpenAI model. Its channels, tools and actions are configured according to the agreed scope.
Explore OpenAI ↗Technology that keeps evolvingOngoing innovation.
Ongoing innovation.
Judgment to apply it.
Language models continue to evolve in their ability to understand context, follow instructions and assist with business tasks. We evaluate updates for their usefulness in each implementation.
Sophia AI uses OpenAI models, with ongoing updates to support inquiry understanding, context tracking and business processes. Each implementation retains defined instructions, access permissions and operating boundaries.
AI capabilities do not guarantee business results or replace human review of important decisions.
Explore OpenAI ↗How we workClarity from the start.
Clarity from the start.
Support to move forward.
01
Listen and assess
We identify your customers’ questions, your channels and the points where your team should step in.
02
Define and connect
We agree on the channels, knowledge base, service rules and workflows included in Sophia AI.
03
Implement and validate
We configure Sophia AI and test responses, qualification and human handoffs before activating the agreed workflows.
04
Measure and improve
We review conversations and agreed metrics to refine the knowledge base and improve service according to your plan.
Plans and investment · USDClear pricing.
Clear pricing.
Choose your next step.
Sophia AI
- 1 business or profile, with its agreed channels
- 10 internal users and 1,000 monthly active contacts
- 1 simultaneous campaign, 2 ad sets and 6 ads
- Web Chat, business knowledge and human handoff
- Support, optimization and two monthly reports
Recommended
Growth
$1,200/ month
Up to three businesses with coordinated customer service.
Explore Growth ↗- Up to 3 businesses with their associated channels
- 10 users and 1,000 active contacts shared across the plan
- Up to 3 simultaneous campaigns, 6 ad sets and 36 ads
- Advanced setup, follow-up and contextual handoff
- Support, optimization and two monthly reports
Why this plan?
Connect customer acquisition with more complete service, lead qualification and advanced automation.
- Campaigns and capabilities defined in the proposal
- No catalog minimum price
- Special integrations quoted separately
Respond.io and standard implementation included. First cycle starts with the first payment; standard implementation in 3–5 business days, subject to access and materials. No minimum commitment; cancellation by email 15 calendar days before the cycle ends. Meta Ads spend is paid separately; WhatsApp and specific costs are quoted when applicable. Add-ons with written agreement: users from the eleventh at $30/month, blocks of 100 contacts at $30/month and businesses at $100/month; an additional business does not automatically expand other capabilities.
What you need to knowFrequently asked
Frequently asked
questions.
Is there an implementation fee?
Standard implementation and Respond.io are included. The first cycle begins with advance payment; standard implementation takes 3–5 business days from that payment, subject to access and materials. Meta Ads spend is separate; WhatsApp and special work are quoted when applicable.
What plans are available?
Starter $800/month: one business, 10 users, 1,000 monthly active contacts and one campaign, two ad sets and six ads running simultaneously. Growth $1,200/month: up to three businesses and three campaigns, six ad sets and 36 ads; the 10 users and 1,000 contacts are shared across businesses. Advance is quoted individually, with no catalog minimum price.
Can I expand or cancel my plan?
You can add users at $30/month per user starting with the eleventh, blocks of 100 contacts at $30/month and businesses at $100/month, with prior written agreement. There is no minimum commitment. To cancel, email us 15 calendar days before the cycle ends; late notice results in one final prepaid monthly cycle.
How does Sophia AI learn about my business?
We configure its knowledge base using the information you provide: services, FAQs, policies and customer service rules. We validate responses and flows before activating them. Business changes must be communicated to keep the information current.
Can it transfer a conversation to someone on my team?
Yes. We define when to transfer the conversation and which information to collect to support human follow-up. Channels, responsible staff and service conditions are agreed during setup; Sophia AI supports your team within those boundaries.