Knowledge and rules
Business information and conversational behavior tailored to customer engagement.
From a campaign to a conversation that keeps moving.
Sophia AI to connect Meta Ads lead acquisition with inquiry handling and sales follow-up.
2MM LABS / PROJECTS08
Master Face Med Spa
01Meta Ads
02Respond.io
03Sophia AI
The project in pictures
From concept to reality.
Websites, branding and project assets. Select an image to explore the gallery.
01 / Starting point
The need.
Handle inquiries about different treatments and locations with consistent information and continuity with human support.
02 / Our work
The solution.
We configured Sophia AI in Respond.io with bilingual rules, business knowledge, contact capture and team handoff. Customer engagement connects inquiries from Facebook, Instagram and Web Chat.
03 / Completed scope
What we built.
Connected channels
Integration of the Meta Ads → Respond.io → Sophia AI journey.
Human continuity
Capture of contact information and handoff to the team.